Ticket Terms & Conditions
Tickets are a personal license, revocable at the sole discretion of Civic Center Foundation (subject to any applicable law to the contrary). These terms and conditions are subject to change at any time without notice. Terms and conditions posted are considered the most up-to-date and binding terms and conditions.
General Ticket Policies
Ticket(s) purchased are non-refundable and may not be exchanged. It is the sole discretion of the ticket purchaser to verify event date, time and location prior to purchasing. Applicable taxes and fees apply. Service, handling, and order fees are non-refundable.
All persons entering the building may be subject to security screening. Events may require security screening for entry. By purchasing a ticket, you consent to security screening and to obey applicable item limitations or restrictions. Patrons who refuse screening may be denied entry.
Not responsible for lost or stolen tickets, or tickets purchased through unauthorized parties. We cannot guarantee tickets purchased through third party or non-authorized vendors are valid or that you will receive admittance to your event. Duplicate or counterfeit tickets may not be honored for admission to any performance. If you purchase from a non-authorized source, we cannot replace your lost, misplaced, uncollected or stolen tickets and we cannot contact you with information regarding time changes, cancellation, road closures and more.
The purchase of tickets for resale is prohibited. Accounts with tickets that have been resold or are listed for resale are subject to cancellation without notice, denying the holder access to the theatre. Additionally, suspected ticket brokers are subject to cancellation, at the sole discretion of management. Any accounts with similar or duplicate contact information may have purchases cancelled without notice. Purchases of tickets over the stated event limit may be cancelled without notice. Similarly, tickets purchased by accounts with address(es) on file outside the state of Oklahoma or with an invalid address are subject to cancellation. Management may change ticket purchasers specified delivery methods at it's sole discretion - including by not limited to requiring will call pickup with ID. No refunds will be given for not being able to comply with these specified delivery methods.
Event, time, and/or date subject to change without notice. In the event of a show cancellation, an alternate peformance date will be arranged. If no alternate performance is available, refunds will be given within 30 days. Pricing is variable and subject to change without notice.
Third-Party Data Requests
By purchasing a ticket, you agree that your name and email address may be shared with the event promoter upon their request. This information will be used in accordance iwth the promoter's privacy policies. We do not control these policies and are not responsible for how your information is handled once shared with the promoter. Our full privacy policy can be viewed at https://www.okcciviccenter.com/privacy-policy.
General Attendance Policies
No weapons, firearms, bottles, coolers, or containers are allowed in the facility. Photography and videography is strictly prohibited. Our facilities are smoke-free facilities. Additional security policies are subject to change without notice.
Re-entry is not permitted, even with ticket stubs.
The facility reserves the right to refuse admission or eject any person violating facility rules, local, state, or federal law, or whose conduct is deemed illegal, disorderly, or offensive by management.
Children & Unaccompanied Minors Attendance Policies
Unless otherwise noted on OKCCivicCenter.com, children under the age of five (5) are not recommended to attend performances. The group presenting the show may restrict the age at which children can attend. If you have questions about any restrictions or recommendations, please contact the box office.
All guests, regardless of age, must have a ticket for entry. Ticket prices for infants and young children may be available for some events but special pricing is not guaranteed. Such ticket prices may be subject to availability and further restrictions. Parents/guardians are advised to select age-appropriate performances for their children. Adult content will be noted on the event listing. If we become aware of adult content after a show has been on sale, we will make reasonable effort to notify patrons of the content update. Refunds cannot be issued on the basis of content.
Children under the age of 16 must be accompanied by an adult at all times while attending a performance. Minors under the age of 16 must have a parent or guardian present in the venue for the duration of the event. If a show has specific chaperone requirements, those will be noted on the event listing. Children must be able to sit quietly in their own seat without disrupting other patrons. If any person, regardless of age, becomes disruptive, Civic Center Music Hall reserves the right to require that person and/or their party to leave. No refunds will be given.
Assumption of Risk & Liability
The building management, producer, its agents, and participants assume no liability for any injury sustained by the ticket holder while in attendance.
Updated: October 23, 2025