Managing Your Online Account

To activate your online account, you must have your customer number and online pin. You can request that online. Once you have received your customer number and pin, follow the step-by-step instructions below.

1. On the activation screen, enter your customer number and pin. You should have received these from tickets@okcccf.com. If you receive an 'Email Already in Use' error, this means you have previously logged in to your account and need to reset your password.
2. Confirm your email and create your password. These will be used for future logins. Passwords should be 8-12 characters with at least 1 upper-case letter and 1 number.
3. Review your billing address and phone number.
4. The account activation is complete. The page will redirect to your account overview where you can review your upcoming events and manage your tickets.

Manage your personal information in your online account. Log in to your account and then click or tap 'View Account & Settings' and 'Account Settings.'

1. Visit the 'Forgot Password' page and enter your email. If your account is located, you will be emailed a temporary password.
2. Enter the temporary password in the field provided.
3. Create a new password. Passwords should be 8-12 characters with at least 1 upper-case letter and 1 number.

Review your order history in your online account under the 'My Tickets' menu. Events are listed in chronological order and grouped by year and resident arts organization. You can sort by exchanges, item packages, renewals, returns, order date and event date. View pricing, event and seat information in any purchased item's details.

If you have received a ticket transfer, you can accept the transfer easily from your smartphone or desktop.

1. Click or tap the 'Accept Transfer' button in the text message or email
2. Accept or decline the transfer on the subsequent webpage
3. Sign in or create an online account
4. Once you have successfully logged in, your tickets will be transferred to your account. Download the tickets to your smartphone's wallet for easy access.

ONEpass is a smart ticket that will simplify your digital wallet. Add ONEpass once per seat and it will automatically update to the next event.

ONEpass is available for select resident arts organization season tickets. Your Add to Wallet screen will indicate if ONEpass is available for your season package.

When you retrieve/access your ticket in My Account, the ONEpass logo displays on the top right corner of ticket.

Login to My Account on your mobile device. Click Add to Wallet, and you’re done!

Add each seat just once. Your ONEpass knows to rotate to the next event automatically.

ONEpass automatically updates after an event has ended to display the next event. The update may not be immediate.

Check the ONEpass in your digital wallet to verify. After the previous event has passed, it shows the next event’s date! The update may not be immediate.

ONEpass will automatically update before each preceding event. Make sure you have automatic updates turned on (in the settings of your ONEpass) and location services turned on for your wallet app. If you do not see the update, please contact the Box Office.

The ONEpass in your digital wallet will display “VOIDED” and you will receive a traditional single event pass.

No, but the events included in your ONEpass can be managed individually.

Individual passes will not be available if it's a ONEpass ticket.

Yes, go to My Account and access your passes anytime.

Visit the Box Office when you arrive for assistance.