The Civic Center is a fully mobile ticketing venue. Learn how to manage your online account and mobile tickets with our quick step-by-step instructions.

Managing Your Online Account

Activating Your Online Account

The eVenue Sign In screen displayed on an iPhone deviceTo activate your online account, you must have your customer number and online pin. You can request that online. Once you have received your customer number and pin, follow the step-by-step instructions below.

  1. On the activation screen, enter your customer number and pin. You should have received these from If you receive an 'Email Already in Use' error, this means you have previously logged in to your account and need to reset your password.
  2. Confirm your email and create your password. These will be used for future logins. Passwords should be 8-12 characters with at least 1 upper-case letter and 1 number.
  3. Review your billing address and phone number.
  4. The account activation is complete. The page will redirect to your account overview where you can review your upcoming events and manage your tickets.

Editing Your Profile

Manage your personal information in your online account. Log in to your account and then click or tap 'View Account & Settings' and 'Account Settings.'

Resetting Your Password

  1. Visit the 'Forgot Password' page and enter your email. If your account is located, you will be emailed a temporary password.
  2. Enter the temporary password in the field provided.
  3. Create a new password. Passwords should be 8-12 characters with at least 1 upper-case letter and 1 number.

View Order History

Review your order history in your online account under the 'My Tickets' menu. Events are listed in chronological order and grouped by year and resident arts organization. You can sort by exchanges, item packages, renewals, returns, order date and event date. View pricing, event and seat information in any purchased item's details.

Renew Season Tickets Online

Online season renewals are available for select resident arts organizations. If available, Season Renewal Applications are available in your online account.

  1. Log in to your online account
  2. View 'Season Renewal Application' menu
  3. Select 'Online Renewal - New Application'
  4. Confirm your package and quantity and select location and item preferences, if applicable
  5. Add additional items or make a donation, if available
  6. Review your selections and select 'Add to Cart'
  7. Select your delivery method
  8. Confirm your date, time, and delivery method selection. Complete your payment and place your order.

Note: A small deposit charge may be posted to your account. An additional payment or payment plan will be charged on the next billing cycle date.

Transferring Your Tickets

If you can no longer attend a show or would like to gift tickets, transfer your ticket online with just an email or phone number. Please note transferring tickets makes them ineligible for refunds or exchanges.

  1. Log in to your online account
  2. View the 'Transfer Tickets' menu under 'Manage My Account'
  3. Select your tickets to transfer by clicking or tapping the checkbox next to the seat location
  4. Enter the mobile number or email of your intended recipient
  5. Review the order and contact information carefully. Once satisfied, click or tap the 'Transfer Tickets' button
  6. The transfer has been initiated. The recipient must accept the tickets to complete the transfer

There is no deadline for recipients to accept a transfer. You can cancel the transfer before the transfer is accepted by visiting the 'Pending Transfers' menu in your online account.

Accepting a Ticket Transfer

If you have received a ticket transfer, you can accept the transfer easily from your smartphone or desktop.

  1. Click or tap the 'Accept Transfer' button in the text message or email
  2. Accept or decline the transfer on the subsequent webpage
  3. Sign in or create an online account
  4. Once you have successfully logged in, your tickets will be transferred to your account. Download the tickets to your smartphone's wallet for easy access.

Managing Your Mobile Tickets

My Tickets Listing Example on iPhoneDownload Your Tickets from your Delivery Email

  1. Open the email you received from You may need to check your spam or junk folder
  2. Tap the linked event name
  3. Tap the 'Add Tickets' button to add the tickets to your Apple Wallet or Google Pay app
  4. Tap 'Add/Add All' or 'Save/Save All' when presented with your tickets to save them to your device

Download Your Tickets from Your Online Account

  1. Log in to your online account from your smartphone
  2. Navigate to the event for the tickets you want to download in the 'My Events' section
  3. Tap the 'Add Tickets' button to add the tickets to your Apple Wallet or Google Pay app
  4. Tap 'Add/Add All' or 'Save/Save All' when presented with your ticket to save them to your device