We recommend arriving 20-30 minutes prior to a performance. That gives you plenty of time to find parking, go through security, find your seat and get comfortable before the show. If you find yourself with a bit of extra time, there's plenty of pre-show options for you to enjoy.

concession and bar service

Both the Civic Center Music Hall and Hudiburg Chevrolet Center have concessions and premium bar service. Bottled and non-alcoholic beverages are currently available at our concessions locations. Outside food and drink are not allowed.


Most shows or performances have merchandise available for purchase in the lobby. Look for the merchandise booth toward the north end of the atrium lobby at the Civic Center, and generally in the middle of the lobby at the Hudiburg Chevrolet Center. Pricing and availability is not determined by Civic Center Management.

guest relations

Need some help while you're at one of our venues? Feel free to reach out to anyone of our incredible STARS volunteers, or visit Guest Relations.

At the Civic Center Music Hall, guest relations is located at the south end of the main lobby, next to the grand elevators. Guest Relations is also our Accessibility hub at the Civic Center. Booster seats can be picked up from the STARS information table, located just inside the atrium lobby next to the elevator.

At the Hudiburg Chevrolet Center, the office is located just north of the box office, at the far north end of the main lobby. Booster seats can be picked up here.

first aid

We employ an on-site medic for every event. Should you find yourself in need, visit your nearest STARS volunteer or Civic Center staff member.

Lost & found

Lost something? Click here to contact us.