Accessible seating is available for patrons not able to transfer out of wheelchairs or who have vision or hearing needs in all of our ticketed performance spaces. Tickets for accessible seating are available online, in person, or by phone. The Civic Center Box Office is open Monday-Friday, 10am-5pm. The phone number is (405) 594-8300.
The Civic Center Music Hall is equipped with an induction loop assistive listening system for all performances in the Thelma Gaylord Theatre. Patrons may either set their personal hearing devices to telecoil (T-coil) mode or check out a receiver and headphones. Receivers are distributed free-of-charge on a first come, first served basis from the Reception Desk immediately to the left when entering through the Main Entrance on the East side of the building starting one hour before a performance begins. Patrons who are unsure about the compatibility of their own hearing device with the induction loop system should inquire with their audiologist.
For Civic Center Music Hall, the main entrance is accessible via ramps on the NE and SE corners of the Civic Center Music Hall. The handicap-accessible door is located on the NE end of the main entrance.
Elevators are located on the south end of the atrium lobby and the north end of the main lobby, and service most levels of the main theatre. Stairs are required for Upper Orchestra and most Balcony level seating.
At the Hudiburg Chevrolet Center, accessible parking is located in the surface lots at the north and east sides of the building. A power door opener is located at the northern most door of the main entrance. An elevator is located at the south end of the main lobby.
Accessible restrooms are located on both the north and south sides of every level of the Thelma Gaylord lobby.
In the main lobby, restrooms are located at the north end next to the cafe.
Restrooms are not available in Freede Little Theatre, CitySpace Theatre or the Meinders Hall of Mirrors, but are within close proximity of each location. Please ask a staff member if you need help locating the nearest restroom.
service animals wherever people are allowed, unless, the animal poses a direct threat to the health and safety of others, creates a fundamental alteration (such as interfering with the performance or patron experience), is not housebroken, or is not under the control of the person with the disability, as determined by Civic Center Music Hall management.
A service animal must be a dog that is trained to perform a task for the benefit of an individual with a disability. Under limited circumstances a miniature horse may be permitted as a service animal. Patrons who have questions about ADA definitions and requirements should visit ada.gov.
Emotional support animals, comfort animals, therapy animals and pets are not permitted.
It is the policy of the Civic Center Foundation that the company's online websites and other digital content should be accessible to customers with disabilities including the blind and visually impaired. The company has developed a policy towards achieving its accessibility goals.
The company has adopted the W3C WAI Web Content Accessibility Guidelines (WCAG) Level AA as its accessibility standard for all online products and services that the company designs, develops and/or procures. We strive to ensure, to the extent practicable, that new online products and services satisfy Level A and AA Success Criteria set forth in the WCAG 2.0.
The company further urges third-party vendors providing content on its websites to adhere to the WCAG Level AA standard and will consider compliance with this standard when selecting third party vendors. Some third-party content that appears on our site may be outside of our ability to control, however.
This Accessibility Policy applies to all websites and owned and operated by Civic Center Foundation.
As we continue to make improvements in the accessibility of our websites and digital content, we will review this policy to ensure that it reflects the company’s efforts and commitment to accessibility and inclusion.
We are committed to making our websites accessible to customers with disabilities and welcomes suggestions for improvement.
Questions or concerns about the accessibility of any of our websites should be directed to the company by email at email@example.com.
Local sweets and coffee drinks are available in the Cafe hosted by Junction Coffee. Located off the main lobby, the cafe opens one hour prior to the show and stays open through intermission for all performances held in the Thelma Gaylord Performing Arts Theatre.
We offer a variety of concessions and beverage locations throughout the Civic Center and Hudiburg Chevrolet Center. Open one hour prior to show time and through intermission, concessions include bottled drinks, packaged snacks, premium cocktails and alcoholic beverages.
Visit the concessions locator in the main lobby for available locations during Civic Center events.
Order snacks, beverages, or cafe items before the show starts and your order will be ready and waiting for you at intermission for events in the Thelma Gaylord Performing Arts Theatre at the Civic Center. Visit the cafe or any concessions location for more information.
Child booster seats are available free of charge for all shows in the Thelma Gaylord Theatre. Seats are available on a first-come, first-served basis, beginning one hour prior to show time. To reserve a seat, visit the Guest Relations office located in the main lobby. A driver's license is required for distribution.
Our guest relations office is happy to provide assistance to our patrons during each event at the Civic Center Music Hall. The office opens two hours prior to each event and serves as the pick-up location for booster seats and assisted listening devices and as the lost and found drop-off location during events.
A certified EMT is on location for all events in the Thelma Gaylord Performing Arts Theatre and Hudiburg Chevrolet Center. Contact the nearest usher or staff member immediately if you have a medical emergency and need assistance.