The Civic Center Music Hall is committed to providing exceptional service to all of our patrons in an equitable and fair manner. We will always meet or exceed the guidelines of the Americans with Disabilities Act.
Wheelchair ramps and parking are available for ease of access into the Civic Center. They are located on the north and south sides of the main entrance, and located on Couch and Colcord Drives. For added convenience, a power door opener is located on the north end of the main entrance.
Accessible seating is available in all theatres for patrons not able to transfer out of wheelchairs or who have vision or hearing needs. Tickets for accessible seating are available in person or by phone. We recommend you speak directly with a box office representative so we can best facilitate your request. Please let your staff member know if you require special sight-line accommodations or have other needs.
Deaf & Hearing Impaired Services
Signed Performances for the deaf and hearing impaired are available for select events. While not guaranteed, with sufficient notice, a sign language interpreter may be made available at the request of the patron. Please let your box office representative know, at time of purchase, if you will need an interpreter.
Hearing Loop System
Patrons with a hearing aid or cochlear implant are able to use the telecoil in their hearing device to pick up sound from the loop system installed in the Thelma Gaylord Performing Arts Theatre, at the box office and at concession locations. Patrons using hearing devices do not need to check out a neck loop or additional equipment to utilize the loop system. Visit your audiologist to make sure the t-coil is activated in your hearing device.
Assistive Listening Devices
A select number of Assistive Listening Devices (ALDs) are available for loan. The ALDs are available in the Guest Relations office and require a driver's license for distribution.